Omilia Partner Tier : Bronze Partner Type : Technology Partner About Omilia Omilia’s omni-channel virtual assistant platform provides a human-like, end-to-end conversational experience for cognitive self-service across all channels. By leveraging the Omilia AI technology stack, large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel — all from the same infrastructure and application. Over the last years, Omilia has made huge waves in the enterprise customer care and self-service markets. Most notably, one of Omilia’s deployments at the 6th largest bank in North America boasts an unprecedented 96% Semantic Accuracy and 86% Task Completion rates, with a world-record 4.26% Word Error Rate. Omilia’s technology has helped many enterprises achieve a double-digit increase in self-service containment, while dramatically improving customer satisfaction. The Omilia Conversational Solution can be deployed on-premise or from the Omilia Cloud, and is offered with an SLA to guarantee a great customer experience.   Company Specialization Speech Recognition, Conversational Virtual Assistant, Omni-channel, Chat Bot, Natural Language Understanding, Voice Biometrics, Speech Analytics, NLU IVR.

Omilia Inomenon Ethnon 48, Guricon House, 6042 Larnaca, Cyprus Phone : +1 (617) 752 3717 Website : www.omilia.com Country : USA