Integration Services & Technologies Partner Tier : Gold Partner Type : Value Added Reseller (VAR) About Integration Services & Technologies IST is the leading system integrator in the Middle East, specializing in communication technology for the banking and telecommunication sector to meet the growing demands of their customer’s. With expertise in personalized automated self services, contact center monitoring, IST leads the way in imple- meeting innovative technology that reduces operating costs and at the same time providing opportunities for its customer’s to increased revenue. Supporting over 15,000 IVR ports and agents, IST’s solutions process over a million phone calls per day. Uniquely positioned with development facilities in Australia, Saudi Arabia and Egypt, IST provides a technology vision that ensures it’s customers expand their competitive edge. Company Specialization IST Specializes in Contact Center Services aimed to reduce cost, improve operational performance, provide exceptional customer experience to the next generation, protecting your current investment (can be served through Work force distribution), unified agent desktop, backend  integration, voice biometrics, contact center deployment, and voice recording. We can reach customer endpoints through web Chat, Mobil apps, social media, instant messaging, email/SMS, virtual IVR. With this IST can achieve customer experience to reach objectives by integrating applications from customer touch points to the back office in to one single point in the contact center.

Integration Services & Technologies Phone : +2 02 22669200 Website : www.istnetworks.com Country : Saudi Arabia, Egypt, Bahrain, United Kingdom, Turkey, Utd.Arab.Emir.