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Saugort Dario GarciaSaugort Dario Garcia 

About WDE, how con we populate or preset ACDQueue parameter al login time?


Hi,

When agent loged-in, WDE offer the option to select channel, acd-queue and place. From WDE template We can control which parameters are needed to ask, from person we can preset default place, from rol which canal are enable, but I have no found how to preset acd-queue. Anyone knows how can be preset acd-queue?

Reason: with sipserver, we can use acdqueue as defaul routing in some cases.

Thanks
Scott MontagueScott Montague
Did you ever find out an asnwer to this?  I'd love to know!