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About WDE, how con we populate or preset ACDQueue parameter al login time?
Hi,
When agent loged-in, WDE offer the option to select channel, acd-queue and place. From WDE template We can control which parameters are needed to ask, from person we can preset default place, from rol which canal are enable, but I have no found how to preset acd-queue. Anyone knows how can be preset acd-queue?
Reason: with sipserver, we can use acdqueue as defaul routing in some cases.
Thanks

Did you ever find out an asnwer to this? I'd love to know!