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Bevan Edwards WDE Interaction Samples for Button View don't work
When I load the InteractionExtensionSample from WDE v8.5 I get errors (in MSVS 2013) relating to the code below in the XAML.
What references do I need to add to make this code work?
<UserControl.Resources>
<ResourceDictionary>
<ResourceDictionary.MergedDictionaries>
<common:DesignTimeResourceDictionary Source="/Genesyslab.Desktop.WPFCommon;component/themes/generic.xaml" />
</ResourceDictionary.MergedDictionaries>
</ResourceDictionary>
</UserControl.Resources>
<commonControls:SideButton Name="splitToggleButton" Margin="2,2,0,0" Style="{DynamicResource SideButtonStyle}"
Content="My _Sample" Click="splitToggleButton_Click" />
Jim Black Pulse 8.5 formulas and functions
Where is the documentation which explains the Pulse 8.5 use of formulas? I see reference in the documentation for G.GetAgentNonVoiceStatus(), G.GetStatusDuration(), etc. but seen no explanation for these functions in the Pulse documentation or CC Pulse documentatino. Thanks.
Best Answer chosen by Jim BlackDocebo Integration (Genesys)Mohit,
Sorry about that, looks like there was a change on the docs site. Try this:
http://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions
Thanks,
Roger
Sorry about that, looks like there was a change on the docs site. Try this:
http://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions
Thanks,
Roger
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Alan Luna Genesys Administrator Version IIS
Hi l have a question.
Genesys Administrator supports IIS 8.5
Thank you for your answer
Best Answer chosen by Alan LunaJakub NemecAs is mentioned in available documentation:
Windows Server 2012 R2
Microsoft Internet Information Services (IIS) Version 8.5YesNo
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed.
So, IIS 8.5 is supported by GA.
Windows Server 2012 R2
Microsoft Internet Information Services (IIS) Version 8.5YesNo
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed.
So, IIS 8.5 is supported by GA.
Stefano Tassinari ETL_Assistant
Hello to all,
does anyone know where I can find a ETL_Assistant functioning? the version in my possession is probably old, it does not recognize the oracle SID despite being correct.
Thank you
PS I need to groped to solve a problem: after the cancellation of a layout report the ETL has stopped transferring data!
Best Answer chosen by Stefano TassinariPeter Sandorin software download, choose product="CC Analyzer/CCPulse+" and choose component="Data Mart"
Andi Ho How to display only part of calling list data in WDE (not all calling list data)
Hi All,
Now I face a problem, my customer requires to display only a few calling list fields in WDE, the rest fields are not cared by operators and should not be displayed in WDE.
Is there any way to carry out this requirement?
Many thanks.
Now I face a problem, my customer requires to display only a few calling list fields in WDE, the rest fields are not cared by operators and should not be displayed in WDE.
Is there any way to carry out this requirement?
Many thanks.
Best Answer chosen by Andi HoJason McLennanIn the Annex of the field objects you dont want displayed, add interaction-workspace\display = false
Check out https://docs.genesys.com/Documentation/IW/8.5.1/Dep/OutboundInteractions for a list of all options relevant to customising the deiplay of fields.
Check out https://docs.genesys.com/Documentation/IW/8.5.1/Dep/OutboundInteractions for a list of all options relevant to customising the deiplay of fields.
Emil Fernandez how to register a hardphones audiocodes 440hd in a sip server
i need to register 9 new hardphones audiocodes model 440hd in a sip server but the packet says me is UNREACHABLE what can i do
Best Answer chosen by Emil FernandezAnatolii Lushpai (8110 - Genesys Laboratories Canada Inc.)Hi Emil,
Please follow exact procedure on Audiocodes integration using the following link:
http://docs.genesys.com/Special:Repository/AudioCodes-SIP-Phone-SIP-Server-Application_Note.pdf?id=658f5674-f029-4d77-949b-cd705abba1a4
In case of further difficulties, we would need to create a case providing SIPServer log files and DN configuration.
Thanks
Please follow exact procedure on Audiocodes integration using the following link:
http://docs.genesys.com/Special:Repository/AudioCodes-SIP-Phone-SIP-Server-Application_Note.pdf?id=658f5674-f029-4d77-949b-cd705abba1a4
In case of further difficulties, we would need to create a case providing SIPServer log files and DN configuration.
Thanks
Mikael Ulstein Week start date from sunday to monday
Hi,
I'm trying to change the week start day from sunday to monday and I have some issues with this.
I'm using the 8.5.202.10 version of WFM and I have set the server to weekstart day of Monday, and in WFM under Configuration/Organization and business unit to Monday.
I've tried to find a setting for this in CME but can't find one. I feel like there has been one earlier on i version 6 or 7 ?
I even opened up the COnfiguration Utility and saw that the General settings there were sunday. Changed this as well.
WHere can I find the last setting that will make the calendars change ? Do I need to change the server where CME is placed too ?
Could that be it ?
I'm trying to change the week start day from sunday to monday and I have some issues with this.
I'm using the 8.5.202.10 version of WFM and I have set the server to weekstart day of Monday, and in WFM under Configuration/Organization and business unit to Monday.
I've tried to find a setting for this in CME but can't find one. I feel like there has been one earlier on i version 6 or 7 ?
I even opened up the COnfiguration Utility and saw that the General settings there were sunday. Changed this as well.
WHere can I find the last setting that will make the calendars change ? Do I need to change the server where CME is placed too ?
Could that be it ?
Best Answer chosen by Mikael UlsteinValerie MugniotHave u tried to change language in your browser ? It works for me. I'm French and if I use French as my default language in Firefox, I have Monday as Week 1st day but when I work with Us customer I put English US as first language and I have Sunday as week first day and numbers in US format month/day/year.
Hope it helps
Best Regards,
Valerie
Hope it helps
Best Regards,
Valerie
Arijit Nag WDE Customisation
Hi,
Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording.
the service for verint recording we have and know how to call, but unable to find in wde how to catch the event.
Thanks in advance.
Arijit
Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording.
the service for verint recording we have and know how to call, but unable to find in wde how to catch the event.
Thanks in advance.
Arijit
Best Answer chosen by Arijit NagShahzeb IqbalContact me on shaahzeb@gmail.com (mailto:shaahzeb@gmail.com), and i will provide you with example code on how this could be done in the most efficient way. Also what are the options you have in terms of events handling for a multimedia type interaction compared with a voice type interaction.
I know your question is a little old, but I wanted to answer it for the benefit of others. I also have been trying to add a tab to that vertical region (casebuttonsideview region? - I always forget the name of it and have to look it up). This particular code sample, along with the xaml you pasted, demonstrates how this is done.
I also couldn't get this to build. I asked other resources, opened a ticket, posted on forums.
It turns out the project builds fine if you close this xaml file, and it renders fine at runtime. It seemed the XAML renderer built into visual studio has problems displaying this file (maybe due to all the new / embedded references in generic.xaml).
Moral of the story, close the xaml file, the project will compile fine.