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Bevan Edwards WDE Interaction Samples for Button View don't work
When I load the InteractionExtensionSample from WDE v8.5 I get errors (in MSVS 2013) relating to the code below in the XAML.
What references do I need to add to make this code work?
<UserControl.Resources>
<ResourceDictionary>
<ResourceDictionary.MergedDictionaries>
<common:DesignTimeResourceDictionary Source="/Genesyslab.Desktop.WPFCommon;component/themes/generic.xaml" />
</ResourceDictionary.MergedDictionaries>
</ResourceDictionary>
</UserControl.Resources>
<commonControls:SideButton Name="splitToggleButton" Margin="2,2,0,0" Style="{DynamicResource SideButtonStyle}"
Content="My _Sample" Click="splitToggleButton_Click" />
Jim Black Pulse 8.5 formulas and functions
Where is the documentation which explains the Pulse 8.5 use of formulas? I see reference in the documentation for G.GetAgentNonVoiceStatus(), G.GetStatusDuration(), etc. but seen no explanation for these functions in the Pulse documentation or CC Pulse documentatino. Thanks.
Best Answer chosen by Jim BlackDocebo Integration (Genesys)Mohit,
Sorry about that, looks like there was a change on the docs site. Try this:
http://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions
Thanks,
Roger
Sorry about that, looks like there was a change on the docs site. Try this:
http://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions
Thanks,
Roger
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Alan Luna Genesys Administrator Version IIS
Hi l have a question.
Genesys Administrator supports IIS 8.5
Thank you for your answer
Best Answer chosen by Alan LunaJakub NemecAs is mentioned in available documentation:
Windows Server 2012 R2
Microsoft Internet Information Services (IIS) Version 8.5YesNo
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed.
So, IIS 8.5 is supported by GA.
Windows Server 2012 R2
Microsoft Internet Information Services (IIS) Version 8.5YesNo
Both Microsoft .NET Framework 4.5 by default (includes ASP.NET 4.5) and Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0) installed.
So, IIS 8.5 is supported by GA.
Arijit Nag WDE Customisation
Hi,
Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording.
the service for verint recording we have and know how to call, but unable to find in wde how to catch the event.
Thanks in advance.
Arijit
Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording.
the service for verint recording we have and know how to call, but unable to find in wde how to catch the event.
Thanks in advance.
Arijit
Best Answer chosen by Arijit NagShahzeb IqbalContact me on shaahzeb@gmail.com (mailto:shaahzeb@gmail.com), and i will provide you with example code on how this could be done in the most efficient way. Also what are the options you have in terms of events handling for a multimedia type interaction compared with a voice type interaction.
Chia Hung Keng Genesys WDE Extension: How to retrieve dialing mode from InteractionEvent
Hi,
Is there anyway to determine the dialing mode of an outbound interaction received in WDE via the InteractionEvent?
container.Resolve<IInteractionManager>().InteractionEvent += new System.EventHandler<EventArgs<IInteraction>>(InteractionEvent);
private void InteractionEvent(object sender, EventArgs<IInteraction> e)
{
IInteraction interaction = e.Value;
var dialingMode = interaction.OutboundChainRecord.Records.First().CampaignInfo.Mode;
}
I was trying to retrieve the dialing mode from CampaignInfo.Mode but it doesn't return any value.
Thanks,
Keng
Is there anyway to determine the dialing mode of an outbound interaction received in WDE via the InteractionEvent?
container.Resolve<IInteractionManager>().InteractionEvent += new System.EventHandler<EventArgs<IInteraction>>(InteractionEvent);
private void InteractionEvent(object sender, EventArgs<IInteraction> e)
{
IInteraction interaction = e.Value;
var dialingMode = interaction.OutboundChainRecord.Records.First().CampaignInfo.Mode;
}
I was trying to retrieve the dialing mode from CampaignInfo.Mode but it doesn't return any value.
Thanks,
Keng
Best Answer chosen by Chia Hung KengPete Hoyle (Genesys)Actually thinking about this more, you are trying to resolve the ICampaignManager in the constructor of you custom module. What is probably happening is that at the time the constructor of your custom module is run the Outbound Module probably has not yet been called and so the ICampaignManager has not yet been registered.
Either wait until WDE has finished loading before resolving the ICampaignManager or resolve the ICampaignManager on the InteractionEvent where you want to get the Campaign Mode.
Either wait until WDE has finished loading before resolving the ICampaignManager or resolve the ICampaignManager on the InteractionEvent where you want to get the Campaign Mode.
HemanthKumar Catna how to place Interaction in Agent Group workbin in IRD ?
HI
Created a Agent Group Workbin under Workbin section in Business Process ( Selected Agent Group Radio Button ).
Able to see the created Group workbin under Scripts folder.
Whereas in Routing Strategy in the Route Interaction ( Workbin ) Block, under Target Selection, If i choose Agent Group, the newly created Group workbins are not showing.
Need to route all the incoming emails to Group Workbin. It will be great if someone helps on this.
Can anyone help on this.
Created a Agent Group Workbin under Workbin section in Business Process ( Selected Agent Group Radio Button ).
Able to see the created Group workbin under Scripts folder.
Whereas in Routing Strategy in the Route Interaction ( Workbin ) Block, under Target Selection, If i choose Agent Group, the newly created Group workbins are not showing.
Need to route all the incoming emails to Group Workbin. It will be great if someone helps on this.
Can anyone help on this.
Best Answer chosen by HemanthKumar CatnaJakub NemecTry to read more about workbins. They cannot be used as you want to do (routing target as agent group type - It does make a sense).
Best Answer chosen by Jay PixlerJay PixlerHi Nikolas, it's Oracle DB and this worked like a charm. I also found a date/time field start_ts_time in the mediation_segment_fact_gi2 table you mentioned which provided what I needed today but the conversion you provided will help me for years to come. Many thanks, Jay
Stefano Tassinari ETL_Assistant
Hello to all,
does anyone know where I can find a ETL_Assistant functioning? the version in my possession is probably old, it does not recognize the oracle SID despite being correct.
Thank you
PS I need to groped to solve a problem: after the cancellation of a layout report the ETL has stopped transferring data!
Best Answer chosen by Stefano TassinariPeter Sandorin software download, choose product="CC Analyzer/CCPulse+" and choose component="Data Mart"
I know your question is a little old, but I wanted to answer it for the benefit of others. I also have been trying to add a tab to that vertical region (casebuttonsideview region? - I always forget the name of it and have to look it up). This particular code sample, along with the xaml you pasted, demonstrates how this is done.
I also couldn't get this to build. I asked other resources, opened a ticket, posted on forums.
It turns out the project builds fine if you close this xaml file, and it renders fine at runtime. It seemed the XAML renderer built into visual studio has problems displaying this file (maybe due to all the new / embedded references in generic.xaml).
Moral of the story, close the xaml file, the project will compile fine.