WDE Favorites not displaying for the agent

Hi,
I have issue in the WDE. After adding Favorites it's displaying for the first time then if i exit the application those added Favorites not displaying. Please help me to fix this

January 22, 2018
·
Answer
·
Like
0
·
Follow
0

Jakub Nemec
Do the agent have sufficient privileges to store favorites onto their objects within Genesys configuration? What say WDE logs?

January 22, 2018
·
Like
0
·
Dislike
0

Aravind Manoharan
It's says insufficient permission to perform this operation after exit the application.

18-01-22 17:34:45.448 [             1] ERROR figService.CfgPerson - Save caused an exception
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfigServerException: Insufficient permissions to perform this operation
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.GlobalConfService.UpdateObject(IProtocol protocol, CfgObjectType objectType, XDocument deltaDoc, KeyValueCollection parameters)
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObject.UpdateSavedObject(IProtocol protocol)
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObject.Save(IProtocol protocol)
18-01-22 17:34:45.712 [             1] ERROR ace.Core.ConfigAgent - Cannot save ConfPerson :
Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfigServerException: Insufficient permissions to perform this operation
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.GlobalConfService.UpdateObject(IProtocol protocol, CfgObjectType objectType, XDocument deltaDoc, KeyValueCollection parameters)
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObject.UpdateSavedObject(IProtocol protocol)
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObject.Save(IProtocol protocol)
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObject.Save()
   at Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgPerson.Save()
   at Genesyslab.Desktop.Modules.Core.Configuration.ConfigAgent.Save()