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Edison Dungog

chat consultation transcript

Hi,

I noticed that chat consultation transcripts are not saved in MyHistory? Or is this the way it supposed to work? Can you please confirm? Thanks in advance.

Regards,
Edison

January 28, 2018
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Edison Dungog
This has been answered by Matthew West in the documentation guide for handling chat consultation: https://docs.genesys.com/Documentation/IW/8.5.1/User/HandleAChatConsultation

January 30, 2018
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