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dbo.Interaction.Text field is NULL for chats
Hello! I'm using chats and emails, and noticed, that field dbo.Interaction.Text in UCS DB is present for emails and I can use Classification Server for screening. But for chats I see there is field dbo.Interaction.StructuredText only, and Screening for chat transcript can't be performed - I see error 'field can't be NULL' in logs. How can I enable using dbo.Interaction.Text field for chats and Screening chat transcript?