It depends on what switch are you using. In case some PBX, you can use their internally tools for these purposes. If the switch is SIP based, you can use ICON as the Genesys tool or develop your own app in PSDK to achieve that.
Thank you for the initial guidance. In our cloud deployment we use the Genesys Hub and GAX to administer accounts, agents, routing, switching, etc. From within the Hub, GAX, or some other method beside customization or PS type efforts is there a way to log agents out who have forgotten to log out? It seems a remote log out feature should be standard to the tool set.
as I know, there is no built-in function for this purpose. But I am not so familiar with cloud based installation, so maybe there is function such like that.
DN and agents commands: rg (Register) un (UnRegister) ld (ListDN) sc (SetCur) ra (RegAll) ua (URegAll) qu (QueryAddr) we (WaitEvent) ln (Login) lf (Logout) ry (Ready) rn (NotReady) by (Busy) bn (NotBusy) mn (MBoxLogon) mf (MBoxLogoff) fo (Forward) fe (ForwardCan) mwon(MsgWaitOn) mwof(MsgWaitOff) Data handling and treatment commands: at (AttachData) up (UpdateData) du (DelUData) da (DelAllData) cv-(CloseVoice) ov-(openvoice) pv-(PlayVoice) gm (GvMusic) gs (GvSilence) gr (GvRBack) atr (AppTrtm) Simple, transfer and conference Call commands: mk (Make) al (Alternate) an (Answer) re (Retrieve) mp (MkPredict) cl (Clear) hc (Hold) rd (Redirect) rt (Route) rc (Reconnect) rl (Release) qc (Query) ti (TrfInit) tc (TrfCompl) tr (STransfer) mt (MTransfer) ci (CfInit) cc (CfCompl) dc (CfDel) mc-(Merge) ldc (LstDscon) ldr (LstRecon) Other commands: cd (ColDig) qs (QuerySrv) sd (dtmf) sca (SetCAttr) ? (Help) dl (Delay) q (Quit, Finish) ps (PlayScript) sb (StartLog) se (StopLog)
All
HTH!
Regards,
--Jakub--
Thank you for the initial guidance. In our cloud deployment we use the Genesys Hub and GAX to administer accounts, agents, routing, switching, etc. From within the Hub, GAX, or some other method beside customization or PS type efforts is there a way to log agents out who have forgotten to log out? It seems a remote log out feature should be standard to the tool set.
Thanks
Erik
as I know, there is no built-in function for this purpose. But I am not so familiar with cloud based installation, so maybe there is function such like that.
--Jakub--
--Jakub--
rg (Register) un (UnRegister) ld (ListDN) sc (SetCur)
ra (RegAll) ua (URegAll) qu (QueryAddr) we (WaitEvent)
ln (Login) lf (Logout) ry (Ready) rn (NotReady)
by (Busy) bn (NotBusy) mn (MBoxLogon) mf (MBoxLogoff)
fo (Forward) fe (ForwardCan) mwon(MsgWaitOn) mwof(MsgWaitOff)
Data handling and treatment commands:
at (AttachData) up (UpdateData) du (DelUData) da (DelAllData)
cv-(CloseVoice) ov-(openvoice) pv-(PlayVoice)
gm (GvMusic) gs (GvSilence) gr (GvRBack) atr (AppTrtm)
Simple, transfer and conference Call commands:
mk (Make) al (Alternate) an (Answer) re (Retrieve)
mp (MkPredict) cl (Clear) hc (Hold) rd (Redirect)
rt (Route) rc (Reconnect) rl (Release) qc (Query)
ti (TrfInit) tc (TrfCompl) tr (STransfer) mt (MTransfer)
ci (CfInit) cc (CfCompl) dc (CfDel) mc-(Merge)
ldc (LstDscon) ldr (LstRecon)
Other commands:
cd (ColDig) qs (QuerySrv) sd (dtmf) sca (SetCAttr)
? (Help) dl (Delay) q (Quit, Finish)
ps (PlayScript) sb (StartLog) se (StopLog)