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Arijit NagArijit Nag 

WDE Customisation

Hi,

Can you please me to start writting code for WDE customisation? Wanna capture the workitem answer event and then the verint recoding will start and when the workitem has been handled will stop the recording.

the service for verint recording we have and know how to call, but unable to find in wde how to catch the event.

Thanks in advance.
Arijit
Best Answer chosen by Arijit Nag
Shahzeb IqbalShahzeb Iqbal
Contact me on shaahzeb@gmail.com (mailto:shaahzeb@gmail.com), and i will provide you with example code on how this could be done in the most efficient way. Also what are the options you have in terms of events handling for a multimedia type interaction compared with a voice type interaction.

All Answers

Shahzeb IqbalShahzeb Iqbal
Contact me on shaahzeb@gmail.com (mailto:shaahzeb@gmail.com), and i will provide you with example code on how this could be done in the most efficient way. Also what are the options you have in terms of events handling for a multimedia type interaction compared with a voice type interaction.
This was selected as the best answer
Arijit NagArijit Nag
thanks, could please send me the code to arijitn1@gmail.com.