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HemanthKumar Catna how to place Interaction in Agent Group workbin in IRD ?
HI
Created a Agent Group Workbin under Workbin section in Business Process ( Selected Agent Group Radio Button ).
Able to see the created Group workbin under Scripts folder.
Whereas in Routing Strategy in the Route Interaction ( Workbin ) Block, under Target Selection, If i choose Agent Group, the newly created Group workbins are not showing.
Need to route all the incoming emails to Group Workbin. It will be great if someone helps on this.
Can anyone help on this.
Created a Agent Group Workbin under Workbin section in Business Process ( Selected Agent Group Radio Button ).
Able to see the created Group workbin under Scripts folder.
Whereas in Routing Strategy in the Route Interaction ( Workbin ) Block, under Target Selection, If i choose Agent Group, the newly created Group workbins are not showing.
Need to route all the incoming emails to Group Workbin. It will be great if someone helps on this.
Can anyone help on this.
Best Answer chosen by HemanthKumar CatnaJakub NemecTry to read more about workbins. They cannot be used as you want to do (routing target as agent group type - It does make a sense).