we see this error when intiating chat session in chat widget Error (cx.plugin.WebChatService.startChat) I can't find anything related to this error can anyone help?
yes sure, I implemented the GMS and Chat Server. first, I make an HTTP request using java script to get chatSessionId using this url " http://host/genesys/1/service/{ServiceName} " then pass this session id in dataURL.
so, dataURL will be like that dataURL: 'http://host/genesys/1/service/'+id+'/ixn/chat'
it return chatIxnState:"CONNECTED" chatSessionId:"0002MaAD53VR002H" transcriptPosition:"1" with that error (cx.plugin.WebChatService.startChat) so, the Chat widget still in the window which the customer have to enter his info, however the call routed to an agent but it doesn't show conversation window
All
yes sure, I implemented the GMS and Chat Server.
first, I make an HTTP request using java script to get chatSessionId using this url " http://host/genesys/1/service/{ServiceName} " then pass this session id in dataURL.
so, dataURL will be like that dataURL: 'http://host/genesys/1/service/'+id+'/ixn/chat'
it return chatIxnState:"CONNECTED"
chatSessionId:"0002MaAD53VR002H"
transcriptPosition:"1" with that error (cx.plugin.WebChatService.startChat)
so, the Chat widget still in the window which the customer have to enter his info, however the call routed to an agent but it doesn't show conversation window
Thanks in advance,