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Kunal Chhatrola How you setup the UCS server and UCS database on multisite enviornment ? ( primary or backup site )
How would you setup the UCS Databse on the Primary vs Backup site ? Concerting about the UCS database redundacey ???
1. If I have the UCS primary and the UCS DB at Primary site and site completely went down then how would the Backup site would connect to the UCS DB ?
1. If I have the UCS primary and the UCS DB at Primary site and site completely went down then how would the Backup site would connect to the UCS DB ?
lamiss chebbi gms restart session after exit
Hello ,
I created an application on GMS (source code in attachment), after execution, a second start is launched and the resulat is then 404 not found
thanks
I created an application on GMS (source code in attachment), after execution, a second start is launched and the resulat is then 404 not found
First Start :
POST /scxml/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start HTTP/1.1
09:31:23.512 {FMWeb:2} HandleRequest: Path '/scxml', file '/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start', query ''
2eme start 09:31:33.514 ==>CGCLLConnector::ConnEventHandler Port=0 Proto=0 CallBack=<000000000e36c760>
===>event: event_id=3, id=0 handle=1400, datasize=369
09:31:33.514 HTTP[1400,TCP] <<<< 369 bytes from 192.88.68.24 <<<<
POST /scxml/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start HTTP/1.1
Connection: close
Connection: close
Content-Length: 0
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Host: dcms2k11.ddevtig.dsdi.dns21.socgen:7002
User-Agent: Apache-HttpAsyncClient/4.1.1 (Java/1.8.0_102)
Cookie: ORSSESSIONID=K3LMT3O1UT4T5BLD67BE5VRV44000009.node177
Message d’erreur 09:31:33.514 {ORSInternal:3} +ORS_HTTPResponse[0x000000000e404040]
09:31:33.514 {FMWeb:2} HandleRequest: Path '/scxml', file '/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start', query ''
09:31:33.514 {ORSInternal:3} +IORSSessionTask[0x0000000011e9b4d0]
09:31:33.514 {SessionManager:2} Queueing Task: [Session ID: K3LMT3O1UT4T5BLD67BE5VRV44000009, Task: 0x0000000011e9b4d0, Deferred ACK: 0]
09:31:33.514 {Persistence:3} PersistenceManager:GetSessionServerInfo session id[K3LMT3O1UT4T5BLD67BE5VRV44000009] requestID[19] pHandler[0x000000000e404180]
09:31:33.514 [T:4412] {Persistence:3} PMCWorker[0x000000000e35bd10]::PerformWork tdelta to entry[0]
09:31:33.530 [T:4412] {Persistence:3} PMCWorker[0x000000000e35bd10]::ProcessGetSessionIDServerInfo() before Thread_SendData sessionID(K3LMT3O1UT4T5BLD67BE5VRV44000009) strReason(GetColumnValue for SessionIDServerInfo result: Successful)..
09:31:33.530 ==>CGCLLConnector::ConnEventHandler Port=0 Proto=0 CallBack=<000000000e4047c0>
===>event: event_id=3, id=0 handle=1192, datasize=24
09:31:33.530 [T:4412] {Persistence:3} PMCWorker[0x000000000e35bd10]::PerformWork tdelta cassandra[16]
09:31:33.530 {ThreadSync:3} HandleThreadData: << 24 bytes <<
09:31:33.530 {Persistence:3} PersistenceManager::HandleDataFromThread: enter threadId(1192), type(11002), pData(000000000eff93b0) >>>>>>>>>>>>>>>>>>>>>>>
09:31:33.530 {Persistence:3} PersistenceManager::PERSISTENCE_GET_SERVERINFO_BY_SESSIONID sessionid(K3LMT3O1UT4T5BLD67BE5VRV44000009) calling SessionIDServerNodeErrorHandler[0x000000000e404180] - reason(GetColumnValue for SessionIDServerInfo result: Successful)
09:31:33.530 {SessionManager:2} [ORSSessionQueueTaskCallback]: SessionIDServerNode Error (GetColumnValue for SessionIDServerInfo result: Successful)
09:31:33.530 HTTP[1400,TCP] >>>> 136 bytes >>>>
HTTP/1.1 404 Not Found
Server: GTS_CORE 2.0
Content-Type: text/html;
Cache-control: private
Etag: 1517560293
Content-length: 57
thanks
YOSHIDA HIDESHI DataMart & DataSourcer upgrade from 7.6 to 8.1
If it upgrade DataMart to 8.1 with not change DataSourcer (version 7.6), Does any error happen on our reporting system?
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JinKak Jung GIR recording problem
Hi
We have a recording problem. This is exactly MOH issue.
If you listen to the recorded file after the call is finished, the silence is saved from the beginning, but the sound is recorded from the moment after press the hold button(Music On Hold) on the phone.
What settings cause this problem? I want to record from immediately after connecting the agent.
Below is a list of currently installed program versions.
-------------------------------------------
Resource Manager : 8.5.185.01
Media Control Platform : 8.5.185.34
SIP Server : 8.1.102.69
Stat Server : 8.5.108.15
Recording Processor Script : 8.5.070.64
-------------------------------------------
Thanks
We have a recording problem. This is exactly MOH issue.
If you listen to the recorded file after the call is finished, the silence is saved from the beginning, but the sound is recorded from the moment after press the hold button(Music On Hold) on the phone.
What settings cause this problem? I want to record from immediately after connecting the agent.
Below is a list of currently installed program versions.
-------------------------------------------
Resource Manager : 8.5.185.01
Media Control Platform : 8.5.185.34
SIP Server : 8.1.102.69
Stat Server : 8.5.108.15
Recording Processor Script : 8.5.070.64
-------------------------------------------
Thanks
Anton Bobkov dbo.Interaction.Text field is NULL for chats
Hello! I'm using chats and emails, and noticed, that field dbo.Interaction.Text in UCS DB is present for emails and I can use Classification Server for screening. But for chats I see there is field dbo.Interaction.StructuredText only, and Screening for chat transcript can't be performed - I see error 'field can't be NULL' in logs. How can I enable using dbo.Interaction.Text field for chats and Screening chat transcript?
Alejandro Blanco WFM scheduled report - Name of folder
We have observed that the WFM creates a new folder for saving each reports into the defined path . ... Is there any standard formart that WFM use while creating these folders.? Because I observe every folder has a name of the type:
7-20171117151107
8-20170206132724
15-20170207073239
So, the client was not able to identify his report when look it for into the defined path.
Can I customize the name of that folders and files they contains?
7-20171117151107
8-20170206132724
15-20170207073239
So, the client was not able to identify his report when look it for into the defined path.
Can I customize the name of that folders and files they contains?
Francis Delfin Is it possible to change PostgreSQL DBMS port (5432) with CfgServer 8.5.1?
Currently, our config DB is hosted on a non-redundant DBMS environment. We've setup a DBMS Environment with replication using the same host server on a different postgres port (5433), however, we can't switch over CfgServer to this new DBMS instance at port 5433.
Actions taken;
Actions taken;
- Edit confserv.conf and add [dbserver].port=5433, restart CfgServer.
- Modify dbserver = pma1xxxppgdb01:5433 of confserv.conf and restart confserv Application, still no luck.
Edison Dungog chat consultation transcript
Hi,
I noticed that chat consultation transcripts are not saved in MyHistory? Or is this the way it supposed to work? Can you please confirm? Thanks in advance.
Regards,
Edison
I noticed that chat consultation transcripts are not saved in MyHistory? Or is this the way it supposed to work? Can you please confirm? Thanks in advance.
Regards,
Edison