AllWe've Moved!
Please note that we have moved to our New Forum site.
Kunal Chhatrola How you setup the UCS server and UCS database on multisite enviornment ? ( primary or backup site )
How would you setup the UCS Databse on the Primary vs Backup site ? Concerting about the UCS database redundacey ???
1. If I have the UCS primary and the UCS DB at Primary site and site completely went down then how would the Backup site would connect to the UCS DB ?
1. If I have the UCS primary and the UCS DB at Primary site and site completely went down then how would the Backup site would connect to the UCS DB ?
lamiss chebbi gms restart session after exit
Hello ,
I created an application on GMS (source code in attachment), after execution, a second start is launched and the resulat is then 404 not found
thanks
I created an application on GMS (source code in attachment), after execution, a second start is launched and the resulat is then 404 not found
First Start :
POST /scxml/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start HTTP/1.1
09:31:23.512 {FMWeb:2} HandleRequest: Path '/scxml', file '/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start', query ''
2eme start 09:31:33.514 ==>CGCLLConnector::ConnEventHandler Port=0 Proto=0 CallBack=<000000000e36c760>
===>event: event_id=3, id=0 handle=1400, datasize=369
09:31:33.514 HTTP[1400,TCP] <<<< 369 bytes from 192.88.68.24 <<<<
POST /scxml/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start HTTP/1.1
Connection: close
Connection: close
Content-Length: 0
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Host: dcms2k11.ddevtig.dsdi.dns21.socgen:7002
User-Agent: Apache-HttpAsyncClient/4.1.1 (Java/1.8.0_102)
Cookie: ORSSESSIONID=K3LMT3O1UT4T5BLD67BE5VRV44000009.node177
Message d’erreur 09:31:33.514 {ORSInternal:3} +ORS_HTTPResponse[0x000000000e404040]
09:31:33.514 {FMWeb:2} HandleRequest: Path '/scxml', file '/session/K3LMT3O1UT4T5BLD67BE5VRV44000009/request/start', query ''
09:31:33.514 {ORSInternal:3} +IORSSessionTask[0x0000000011e9b4d0]
09:31:33.514 {SessionManager:2} Queueing Task: [Session ID: K3LMT3O1UT4T5BLD67BE5VRV44000009, Task: 0x0000000011e9b4d0, Deferred ACK: 0]
09:31:33.514 {Persistence:3} PersistenceManager:GetSessionServerInfo session id[K3LMT3O1UT4T5BLD67BE5VRV44000009] requestID[19] pHandler[0x000000000e404180]
09:31:33.514 [T:4412] {Persistence:3} PMCWorker[0x000000000e35bd10]::PerformWork tdelta to entry[0]
09:31:33.530 [T:4412] {Persistence:3} PMCWorker[0x000000000e35bd10]::ProcessGetSessionIDServerInfo() before Thread_SendData sessionID(K3LMT3O1UT4T5BLD67BE5VRV44000009) strReason(GetColumnValue for SessionIDServerInfo result: Successful)..
09:31:33.530 ==>CGCLLConnector::ConnEventHandler Port=0 Proto=0 CallBack=<000000000e4047c0>
===>event: event_id=3, id=0 handle=1192, datasize=24
09:31:33.530 [T:4412] {Persistence:3} PMCWorker[0x000000000e35bd10]::PerformWork tdelta cassandra[16]
09:31:33.530 {ThreadSync:3} HandleThreadData: << 24 bytes <<
09:31:33.530 {Persistence:3} PersistenceManager::HandleDataFromThread: enter threadId(1192), type(11002), pData(000000000eff93b0) >>>>>>>>>>>>>>>>>>>>>>>
09:31:33.530 {Persistence:3} PersistenceManager::PERSISTENCE_GET_SERVERINFO_BY_SESSIONID sessionid(K3LMT3O1UT4T5BLD67BE5VRV44000009) calling SessionIDServerNodeErrorHandler[0x000000000e404180] - reason(GetColumnValue for SessionIDServerInfo result: Successful)
09:31:33.530 {SessionManager:2} [ORSSessionQueueTaskCallback]: SessionIDServerNode Error (GetColumnValue for SessionIDServerInfo result: Successful)
09:31:33.530 HTTP[1400,TCP] >>>> 136 bytes >>>>
HTTP/1.1 404 Not Found
Server: GTS_CORE 2.0
Content-Type: text/html;
Cache-control: private
Etag: 1517560293
Content-length: 57
thanks
YOSHIDA HIDESHI DataMart & DataSourcer upgrade from 7.6 to 8.1
If it upgrade DataMart to 8.1 with not change DataSourcer (version 7.6), Does any error happen on our reporting system?
Docebo Integration (Genesys) We're Moving!
Genesys is pleased to announce the PureEngage Questions Forum is moving to a new platform. This is the first part of a project to bring all our customer forums on to one site. Please stay tuned for more updates.
JinKak Jung GIR recording problem
Hi
We have a recording problem. This is exactly MOH issue.
If you listen to the recorded file after the call is finished, the silence is saved from the beginning, but the sound is recorded from the moment after press the hold button(Music On Hold) on the phone.
What settings cause this problem? I want to record from immediately after connecting the agent.
Below is a list of currently installed program versions.
-------------------------------------------
Resource Manager : 8.5.185.01
Media Control Platform : 8.5.185.34
SIP Server : 8.1.102.69
Stat Server : 8.5.108.15
Recording Processor Script : 8.5.070.64
-------------------------------------------
Thanks
We have a recording problem. This is exactly MOH issue.
If you listen to the recorded file after the call is finished, the silence is saved from the beginning, but the sound is recorded from the moment after press the hold button(Music On Hold) on the phone.
What settings cause this problem? I want to record from immediately after connecting the agent.
Below is a list of currently installed program versions.
-------------------------------------------
Resource Manager : 8.5.185.01
Media Control Platform : 8.5.185.34
SIP Server : 8.1.102.69
Stat Server : 8.5.108.15
Recording Processor Script : 8.5.070.64
-------------------------------------------
Thanks
Alan Luna MCP outbound
Hello everyone
am presenting a problem where, I have MCP for inbound and outbound calls, but for some reason, all the calls are being linked only by the inbound MCPs, the configuration of the LRG was validated and they are correct, they could support me in that I could check.
Regards
Anton Bobkov dbo.Interaction.Text field is NULL for chats
Hello! I'm using chats and emails, and noticed, that field dbo.Interaction.Text in UCS DB is present for emails and I can use Classification Server for screening. But for chats I see there is field dbo.Interaction.StructuredText only, and Screening for chat transcript can't be performed - I see error 'field can't be NULL' in logs. How can I enable using dbo.Interaction.Text field for chats and Screening chat transcript?
Alejandro Blanco GIS is frozen by updating standard response
Phone bar is frozen when we update standard response trhough Knowledge Manager. Reviewing GIS logs we can see errors once standard response are updated.
GIS logs once standard response is updated:
10:22:05.826 Dbg 20012 [Inner] Ail.Lagaffe @@ Lagaffe.Deployer.Inner.UcsApiComponent -> Lagaffe.Deployer.Module.AilModule : PersistentEventSRLChanged 1532713819
TenantId 101
EventType UPDATED
10:22:05.826 Dbg 20012 [Module] Ail.QPE.Module Starting PersistentEventSRLChanged 1532713819 (Time in queue: 0 ms)
10:22:13.149 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:15.101 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:18.151 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:20.103 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:23.156 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:25.115 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:28.167 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:30.120 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:33.170 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:35.122 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:35.810 Dbg 20012 [ConfigPublisher] Ail.H W-920 has been waiting for 30000 ms
10:22:38.173 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:43.184 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
This error repets during the rest of the GIS log.
Does GIS update SRL correcty? Can it be the cause of the issue? What solution do you recommend?
More information:
GIS: 7.6.500.22
UCS: 8.1.300.15
DB: DB2 9.7
Knowledge Manager: 8.1.300.08
Many thanks.
Kind regards
GIS logs once standard response is updated:
10:22:05.826 Dbg 20012 [Inner] Ail.Lagaffe @@ Lagaffe.Deployer.Inner.UcsApiComponent -> Lagaffe.Deployer.Module.AilModule : PersistentEventSRLChanged 1532713819
TenantId 101
EventType UPDATED
10:22:05.826 Dbg 20012 [Module] Ail.QPE.Module Starting PersistentEventSRLChanged 1532713819 (Time in queue: 0 ms)
10:22:13.149 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:15.101 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:18.151 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:20.103 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:23.156 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:25.115 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:28.167 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:30.120 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:33.170 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:35.122 Alr 20010 [QPExecutorTimer] Ail.QPE.ConfigPublisher Queue [ConfigPublisher] is executing task ConfigEventObjectUpdated
10:22:35.810 Dbg 20012 [ConfigPublisher] Ail.H W-920 has been waiting for 30000 ms
10:22:38.173 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
10:22:43.184 Alr 20010 [QPExecutorTimer] Ail.QPE.Module Queue [Module] is executing task PersistentEventSRLChanged 1532713819
This error repets during the rest of the GIS log.
Does GIS update SRL correcty? Can it be the cause of the issue? What solution do you recommend?
More information:
GIS: 7.6.500.22
UCS: 8.1.300.15
DB: DB2 9.7
Knowledge Manager: 8.1.300.08
Many thanks.
Kind regards
Francis Delfin Is it possible to change PostgreSQL DBMS port (5432) with CfgServer 8.5.1?
Currently, our config DB is hosted on a non-redundant DBMS environment. We've setup a DBMS Environment with replication using the same host server on a different postgres port (5433), however, we can't switch over CfgServer to this new DBMS instance at port 5433.
Actions taken;
Actions taken;
- Edit confserv.conf and add [dbserver].port=5433, restart CfgServer.
- Modify dbserver = pma1xxxppgdb01:5433 of confserv.conf and restart confserv Application, still no luck.